Return and Refund Policy

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We don’t give refunds if you simply change your mind or make a wrong decision. 

You are entitled to a replacement to an equivalent value or refund for a manufacturing fault.

We reserve the right to repair an item rather than replace it and to conduct the repair within a reasonable timeframe. If it is not repaired within a reasonable timeframe you can choose a refund or replacement to an equivalent value. 

No returns will be accepted without a return authorisation number from Hope Sherwen Jewellery.  Should any items be returned without this authorisation number then your item will be returned to you at your cost.

A refund or replacement will not be issued due to damage caused by the client. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you. You agree that approval of a detailed drawing is acceptance of your design as described.  

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.